Utility Information: Please have all utilities not provided placed in your name on the day you sign the lease.
Duke Power:
Residents are responsible for establishing electric service with Duke Power by calling (336) 727-4300 or going to the office at 102 West Third Street or Parkway Plaza Appliance store. The electric utility service must be in your name before possession of the rental house. Duke Power is available by phone 24 hours a day, 7 days a week for your convenience.

Water:
The telephone number for water service is 727-2355. Residents can request water service by telephone or go to the first floor of City Hall South at 100 East First Street (the corner of Church Street and First Street). To receive service the same day, call before noon Monday through Friday.

Gas:
For service contact Piedmont Natural Gas Company at 210 Charlois Blvd. or by phone at 761-8101.

Oil or Propane:
There are many companies that will provide oil or propane, please be advised that running out of fuel will cause damage to the heating equipment. Repair of this would be charged to tenant. It is advised that if you have oil or propane that you have your account on a keep-full basis.

Sanitation Collection:
Garbage is collected once a week. For information, call 727-2638 for City Collections and 727-2760 for County Collections.

Phone:
Please contact Bell South at (336) 780-2355 or (800) 767-2355 OR contact Alltel Carolina at (336) 924-5101 (Covers King, Old Town, Pfafftown, Rural Hall, and Stanleyville.)
Don't forget to contact the rental office at 748-1012 with your new number!!!!

Cable:
Please contact Time Warner Cable at (336) 785-3390 if you are interested in receiving cable, digital cable and/or roadrunner computer services.

Locks and Keys
After moving in please contact our office to schedule an appointment with our locksmith to have the locks on your house or apartment changed.

Payment of Rent
Rent may be paid in person at 1056 Burke Street between the hours of 8:30 a.m. to 5:30 p.m. Monday- Friday. There is also a drop box at our office for your convenience.

Rent needs to be in the form of a check or money order. We DO NOT accept cash

Rent is due the first day of each month

If rent is not received in our office by 5:30 p.m. on the 10th day of the month it is considered late. At that time you will be charged a late fee of 5% of you rental amount or $15, whichever is greater, and you will be mailed a late notice

If you have not paid your rent then we will file papers for Summary Ejectment proceedings with the Forsyth County Clerk of Court. Once court papers have been filed, we will only accept FULL rent payments. All payments must be made by certified check or money orders. No partial payments will be accepted. We also reserve the right to not accept payment and to proceed with Summary Ejectment in accordance with your lease and the laws of North Carolina. Should it become necessary to initiate legal proceedings against a tenant for nonpayment of rent, the tenant shall be considered in breach of contract, and the Landlord and/or Agent may at their option terminate the lease.

Maintenance
How do I report routine maintenance?
1. Phone: 24/7: 336-748-0700
2. Fax: 336-724-2769

How does Ogburn Properties handle after-hours maintenance?
1. For emergencies, call 336-748-0700 and follow the instructions on the answering machine.
2. For non-emergencies, residents can leave a message on the answering machine (336-748-0700) or submit requests via fax (336-724-2769)

What is an "emergency maintenance" situation?
1. Emergency maintenance situations include: no heat, no water, no power, flooding, fire, or a major plumbing problem
2. Call 911 first for police, fire, or medical emergencies

What maintenance is a resident responsible for?
1. Residents are responsible for the safe and quiet care of the property
2. Residents agree to maintain the property in as good condition as he/she finds it, only normal wear and tear expected
3. Residents will be held financially responsible for any damage or breakage, deliberate or negligent misuse or improper operation of the water, gas, oil, electrical, plumbing equipment or systems; plus all cracked or broken glass, torn or damaged screens, and extermination caused by poor housekeeping.
4. In houses, residents must keep the yard mowed in a timely fashion; free of rubbish; and clean the gutters and neatly trim the shrubs at least twice a year.

What about smoke detectors?
1. Ogburn Properties furnishes smoke detectors in each unit
2. Detectors should not be tampered with or disabled under any circumstance.
3. The resident is responsible for testing each detector at least once a month. If the detector fails to operate, the resident is responsible for replacing of the battery. If after testing or replacement of the battery the detector fails to operate the resident must notify Ogburn Properties immediately in writing.

Move-Out Process
At least 30 days before you would like to move-out you are required by your lease to give written notice at our office. Move-out forms are available at our office.

Vacate the unit, removing all personal property.

Sweep and clean the premises, including plumbing fixtures, refrigerators, stoves and sinks. Remove all rubbish, trash and garbage. DO NOT pile trash, boxes, appliances, or furniture at the curb. Mow the yard, rake the leaves, and clean out the gutters on a single family home.

Return all keys to our office and sign the release, giving your forwarding address.

Please remember that you are responsible for rent until the release is signed and all keys are turned in.