TENANTS

Important: Please have all utilities not provided in your rental agreement placed in your name on the day you sign your lease.

Power: Duke Energy

Rental home and apartment residents are responsible for establishing electric service through Duke Energy.

                Phone: 1.800.777.9898 (available 24 hours a day, seven days a week)

                Website: www.duke-energy.com

Water: City of Winston-Salem  

Please contact the City of Winston-Salem to connect water service. To receive service the same day, we recommend you call before noon, Monday through Friday.

                Phone: 336.727.8000

                Website: https://www.cwsonline.org/webinquiry/JSP/login.jsp

                Office: City Hall South, 100 E. First Street (Corner of Church and First Streets), 1st floor

Gas: Piedmont Natural Gas 

Please contact Piedmont Natural Gas for gas service.

                Phone: 1.800.752.7504

                Website: www.Piedmontng.com

Oil or Propane: There are many companies that provide oil or propane in the Winston-Salem area.

Important: Running out of fuel will cause damage to the heating equipment. Repair of heating equipment would be charged to the rental home resident. If you have oil or propane, we highly recommend that you have your account set up on a keep-full basis to avoid costly repairs.

Sanitation Collection:

Garbage is collected once a week.

For city collection, please contact the City of Winston-Salem

                Phone: 336.727.8000

                Website: http://www.cityofws.org/Home/Departments/Sanitation/Articles/Sanitation

                For county collection, please contact Waste Management

                Phone: 1.888.964.9730

                Website: http://www.wm.com/residential.jsp

Recycling:

To determine if service is available at your rental house or apartment or to request a recycling bin, please contact the City of Winston-Salem

                Phone: 336.727.8153

                Website: http://www.cityofws.org/Home/Departments/RecycleToday/Articles/RecycleToday

Cable/Phone/Internet: There are many providers in the Winston-Salem area. Time Warner Cable is the largest:

                Phone: 1.866.874.2389

                Website: https://www.timewarnercable.com/East/

Due Date:

Rent is due on the first day of the month, but  you have until the fifth of the month to pay without a late fee. Residents may pay online until midnight or at our office until 5:30 p.m. on the fifth without a late fee.

If the rent is not paid for your house or apartment by the fifth of the month, a late fee will automatically be charged to your account the following day at 12:01 a.m. At that time, you will be charged a late fee of 5% of your rental amount or $15, whichever is greater, and you will be mailed a late notice.

Payment Types:

Rent can be paid with money orders, personal checks, or certified checks. You may also set up Ogburn Properties as a vendor in your bank’s bill pay system.

Cash is not accepted for rent.

Rent can be paid online via E-check or credit/debit card through your online tenant portal.

Four Easy Ways to Pay:

Online through your tenant portal. We strongly encourage your payment online through your tenant portal.

In person during normal office hours, 8:30 a.m. to 5:30 p.m. Monday- Friday at 1056 Burke Street in Winston-Salem.

By mail to:

1056 Burke Street

Winston-Salem, NC 27101

There is also a drop slot at our office (1056 Burke Street, Winston-Salem) for your convenience. If you use the drop slot, please call our office at 336.748.0700 the next business day to confirm we have received your rent.

If you have any questions, please do not hesitate to contact our office directly at 336.748.0700 for more information. We are happy to answer any questions you might have.

• Online through your tenant portal for non-emergencies and routine maintenance.
• Phone: 336.748.0700
• Fax: 336.724.2769

Office hours are Monday-Friday, 8:30 a.m. – 5:30 p.m. If you are reporting a non-emergency after-hours, please leave us a message and we will be back in touch as quickly as possible the following business day. We appreciate your patience.

How does Ogburn Properties handle after-hours maintenance?

• For an emergency maintenance situation, please call 336.748.0700 and follow the instructions/prompts on our voicemail.
• For non-emergencies after-hours, residents may leave a voicemail at 336.748.0700 or send a maintenance request online and we will follow up as quickly as possible the following business day.

What is an “emergency maintenance situation”?

• Emergency maintenance situations at your rental house or apartment include: no heat or air conditioning, no water, no power, flooding, fire, or a major plumbing problem.
• Call 911 first for police, fire, or medical emergencies.

What if you are locked out of your unit?

• Ogburn Properties does not provide lockout service. During office hours, we will happily lend you a key. After hours, you will need to contact a locksmith.

What maintenance is a rental resident responsible for?

• Rental house and apartment residents are responsible for the safe and quiet care of the rental property.
• Residents agree to maintain the rental property in as good condition as he/she finds it, only normal wear and tear expected.
• In rental houses, residents should keep the yard mowed regularly and free of rubbish. Rental house residents should also neatly trim the shrubs at least twice a year.

What about smoke and carbon monoxide detectors?

Ogburn Properties furnishes smoke detectors in each rental unit. Carbon Monoxide detectors are provided where required. North Carolina General Statute states carbon monoxide detectors must be on each level of a residential rental unit that has the following:

1. a fireplace,
2. a fossil-fuel burning heater or appliance, or
3. an attached garage

• Detectors should not be tampered with or disabled under any circumstance.
• The rental resident is responsible for testing each detector at least once per month.
• If the detector fails to operate, the rental resident is responsible for replacing the detector’s battery.
• If after testing or replacement of the battery the detector fails to operate, the rental resident must notify Ogburn Properties immediately in writing.

As stated in your lease, a written notice is required at least 30 days prior to your planned move-out date. For your convenience, move out forms are available at our office (1056 Burke Street, Winston-Salem). Once we have received and confirmed your notice to vacate, we encourage you to take the time to leave the property in an acceptable condition to ensure a smooth move out process and quick return of your rental security deposit.

While it is our goal to return security deposits in a timely manner, those deposits may be withheld to pay for unpaid rent, excess cleaning, removal of trash or abandoned personal possessions or other damages above normal wear and tear as stated in your rental lease.

Once you have moved out of the rental house or apartment, please return the keys and sign a release form at our office. You are required to sign the release form upon vacating the rental property.

If you are moving out over a weekend, you may pick up a release form beforehand, fill it out, attach keys and put it through our drop slot. Do not forget to include your forwarding address. Remember rent is charged until we have a signed release and the keys.

If you have any questions, please do not hesitate to contact our office directly at 336.748.0700 for more information. We’re happy to answer any questions you might have.

We truly hope you have enjoyed your rental home here in Winston-Salem and have had a good experience as an Ogburn Properties rental resident. We would like to thank you for your business and, on behalf of our entire staff, we wish you a safe move to your next home.